Schedule a free
personalized demo
847.425.3600
 |
Dashboard
Real-Time fast reporting that provides easy to identify issues and corrective action
Delays in problem identification and corrective action can harm customer relationships. Confusing reports damage credibility and a team’s moral and managers can’t see the “big picture” when reports are poorly presented, contain unnecessary detail,
and information is outdated. Time spent sifting through details and graphics translates to less time for planning, communicating and making decisions.
360Dashboard allows work to be analyzed by type, geographic region, and area of responsibility. The big picture view, flexible filtering options and deep drill-down capability enables quick implementation of appropriate corrective action, which saves your organization time and money.
|
Access Anywhere
|
Increase visibility to end users by providing real-time information that is available 24x7. There is no need to install software or hardware, or involve IT components or organizations.
|
Dynamic Display
|
Save time and build organizational consensus with an easy to use display that allows for rotation and segmentation of graphics and the ability to print and save graphics for reports. |
| Filter and Drill |
Save time and facilitate appropriate corrective action by being able to filter reports by meaningful parameters and to drill down into detailed information. |
Trend Analysis
|
Leverage dynamic, flexible reporting capabilities to
quickly identify problem areas, proactively implement corrective action and ensure resources are properly allocated to maximize customer satisfaction.
|
Work Order Statistics
|
Easily identify and proactively address work orders in danger of exceeding SLA completion time. Work orders can be analyzed according to time frame (aging), work order status, failure codes, time to complete, geography, and type (reactive vs. preventative). |
Origin Reports
|
Increase call center effectiveness by analyzing work
requests by source (e.g. e-mail, fax, phone, online).
Identify top performers and applying best practices
across channels.
|
Schedule a free
personalized demo
847.425.3600
© Copyright 2010, 360Facility. All Rights Reserved.