Delivered via the internet, 360HelpDesk routes service requests, tracks individual assets, schedules maintenance activities, distributes best practices, and distributes FAQs to your technology resources.  Everyone in the organization can acess the data and there is no hardware to buy or software to install.

	Work Management Improve Productivity & Reporting Manage service tickets, planned work orders and service level agreements. Establish routing rules for tickets to both internal team members and service providers. Improve visibility into the performance of the support organization with real-time monitoring. Fewer phone calls to be answered, more actionable information in real-time dashboards, and less time spent finding the answer. Create and manage a database of service providers and manage their contracts.
	Customer Services Improve Customer Satisfaction Provide customers the ability to enter service tickets and track status.  Deploy single sign-on infrastructure to make entering requests fast and easy.  Initiate email notifications from the system to customers to provide updates or requests for further information.  Automatically notify customers that requests are complete and provide the opportunity to complete a survey.
	Asset Management Improve the Bottom Line Document, classify and strategically manage hardware and software as well as other equipment. Manage maintenance schedules, inventory, warranties and asset specifications and service contracts. Forecast capital expenditures and track historical costs. Track employee configurations.
	Knowledge Base Management Make Everyone an Expert Create a repository of policies, procedures, and best practices that your team can tap into at any time. Create business rules that “push” support information to the support team member based on the assigned task. Enable service desk users to develop solutions and incorporate them into the knowledge base.
	Audit Management Find & Solve the Problem Proactively Collect inspection data and use that data to create action items. You can clearly define who is responsible for specific issues and track corrective action on items identified during the inspection process.
	Web and Wireless Access Lower Response TimeDeliver the right information, to the right person, at the right time, for the lowest cost. The system works with any cell phone, two-way pager, PDA, or Blackberry.
	Work Loading Improve the Distribution of Work Balance workloads in a graphical interface. Reassign and reschedule tickets across the entire team from a single page. Scheduled tasks, work orders and service tickets are displayed on the same page to ensure a comprehensive view of workloads. The system automatically notifies appropriate stakeholders of any changes.
	Project Management Manage Deadlines and Costs Compile general project information, annual budgets and revisions, individual work tickets, history, and general comments online. Estimated and actual costs recorded on the work tickets roll up to a financial summary which tracks actual costs against estimates and against total budget amounts. Provide universal information to all the stakeholders for a particular project.