360Service

Work Management

Improve productivity and report on activity.
The work management module communication between facility managers, owners, service providers, property managers, and tenants. The result is better communication, faster response time and greater customer satisfaction.

The module can manage billable/non-billable work activity, customer requests, the tracking and billing of labor and materials, and recurring management activities (inspections, customer management, etc.).

FEATURE BENEFIT
Service Level Agreement Engine Detailed tracking of SLA information Increase accountability and service performance
Dashboard & Reporting Engine
Graphical display of actionable information
Track Labor Costs, Material Costs and Comment History Enter and track billable and non-billable work orders through the billing/accounting process.

Since all the data is centralized and accessible, reports can be created to identify specific areas that require attention.
 Wireless Access

Improve productivity.

Use a cell phone, PDA, Blackberry or pager to manage work from the field in real time.

 Call Center
Manage one, a few, or thousands of locations with a
single call center. 
 Notification Engine

Response time is lowered.

Deliver automatic notifications based on a specific request.

 Work Loading
Graphic interface to review, assign, and balance tasks among the maintenance team.
 Time Card
Capture labor records that are not directly associated
to work orders.
 Project Management
 Capture all the elements of a project in one place.

Schedule a free
personalized demo

847.425.3600