The 360HelpDesk system is a comprehensive service request, work order, asset management, knowledge base, and maintenance system. The system is an integrated set of applications that when deployed together provide a complete solution to your information technology support needs.

360Facility addresses the following business needs:

Increase Charge Backs & Justify Expenditures	Capture and record all of the opportunities to provide service to your customers. 360HelpDesk can help you document and justify IT expenditures. Don't let activity get lost and go un-billed or not charged back because it was never properly documented. 360Helpdesk has created a simple method of documenting activity (the task, labor, and material) and insuring it gets properly recorded by taking away the need to "shuffle" paper. All tasks are coded automatically and the system will create a central invoicing/charge back report online.
Lower Response Time	Deliver the right information, to the right person, at the right time, for the lowest cost. Automatically notify the team of issues via their PDA's, pagers, or cell phones and allow them to record the exact time they complete a task from the field with the pager or phone. 360Helpdesk time stamps every record so that you can measure response time to the second.
Improve Management Awareness	Improve visibility into the performance of your people, your partners, and your assets. You will have access to all the activity in your area of responsibly online, all the time, with all the details. Items that are not finished will be highlighted and you can choose to be proactively "notified" via email of specific requests or when tasks are not completed in a specified time frame.
Improve Productivity	Though the management of both scheduled and unscheduled work, automatic assignment, tracking of response time, distribution of best practices, and wireless communication you can drastically improve the productivity of your team.
Increase Customer Satisfaction	Improvements in productivity, management awareness, response time and accountability will naturally lead to an increase in customer satisfaction. In addition to the improvements in your service, you will provide your customer with a high quality self-service (enter requests, review status, FAQs…) online experience.
Minimize Risk and Investment of IT Staff and Infrastructure	360HelpDesk is delivered as an ASP solution that is provided over the Internet. There is no additional hardware to buy, no software to install, and you do not need any internal IT resources to implement 360HelpDesk.