360Facility addresses the following business needs:

Improve Sucess Rate in Sales Cycles	Provide a proof statement as to how you manage the communication process & show potential customers you have deployed tools that distinguish your organization in the area of customer service.
Call Center	Dispatch and manage calls centrally but allow everyone to update status and access information as their role dictates.
Increase Revenue & Justify Expenditures	Capture and record all of the opportunities to provide service to your customers. Online customer service can help you document and justify facility expenditures.
Improve Short and Long Term Cost Control	Improve visibility to the performance of your people, your contractors and your facilities. Fewer phone calls to be answered and less time spent finding the answer.
Increase Customer Satisfaction	Provide a consistent, standard, self-service, and high quality customer experience. Understand that customers prefer varied methods of communication with your organization.
Lower Need for Management Time to Complete Routine Tasks	360Facility automatically assigns & notifies the person who should complete the task and also notifies any other stakeholders.
Improve Work Efficiencies	Teams are more effective, productivity increases, and job satisfaction is higher when employees have tools that let them proactively solve problems.
Lower Response Time	Deliver the right information, to the right person, at the right time, for the lowest cost.
Universal Access to Information	Since the system was built for the Internet from the ground up, anyone with access to the Internet can be given access the system.
Reduce Equipment Failures	Timely 360Facility inspection programs can uncover problems while they are still minor and before they cause major equipment failure. As a result, routine adjustments and minor repairs take the place of catastrophic failures needing major repair. Unplanned breakdowns can typically be reduced by up to 50 percent.
Increase in Planned Work	360Facility inspections and preventive maintenance work orders are planned and become a key part of a proactive planned maintenance operation. Inspections & scheduled maintenance uncover the need for major repairs that also can be planned. Sufficient lead-time from early detection allows for effective planning of parts, crafts, and special equipment. Planned work allows for coordination of the repair with production, providing less disruption to production schedules.
Fewer Emergencies	An effective 360Facility program allows the maintenance staff to be alert for situations that cause problems. As a result, fewer problems that create emergency repairs escape detection.
How does 360Facility provide return on investment?
Lower Staff Costs	Improve efficiencies and leverage management expertise.
Increased Revenue	Increase the amount of billable activity.
Increase Customer Satisfaction	Customer service is a critical component of overall facility management performance. Increase customer satisfaction by responding faster, providing better information and maintaining control over all aspects of your customer service process.
Lower Contractor Costs	Maintain a high level of control over contractors, reward high-level performers and work to improve contractors who are not performing.
Reduced Maintenance Costs	Over the long-term, maintenance costs can be reduced by 10 to 20 percent with a 360Facility program. Reactive, run-to-failure maintenance is costly, not only to the maintenance budget but also to the total operation. 360Facility can help an organization stop gambling with maintenance costs and the uncertainty of a run to failure strategy.
Reduced Overtime	A purely reactive maintenance operation with a high level of emergency work is a key contributor to the need for overtime. A reduction in emergency work usually produces a corresponding decrease in overtime.
Improved Equipment Life	360Facility is a critical component for improving equipment reliability and extending equipment life by 10 to 20 percent. Effective preventive maintenance also is a key contributor to lowering the life cycle cost of equipment.
Improved Craft Productivity	Emergency repairs are typically 15 to 30 percent more expensive in craft labor than similar repairs that are well planned. Effective preventive maintenance commits more craft time to planned work, resulting in improved productivity of valuable craft labor.
Minimize risk and investment in IT staff and infrastructure (i.e. no hardware must be purchased)	360Facility is an application service provider (ASP) all of our services are provided over the Internet. There is no additional hardware to buy and you do not need any internal IT resources to implement 360Facility.