360Facility recognizes the importance of responsive customer service. Our support team consists of a committed and knowledgeable team of professionals available to answer your questions the first time. Each person is highly trained and comes with a wealth of industry experience.
360Facility imposes a three tiered approach to ensuring our customers have the maximum benefit of their 360Facility solution.
- Detailed "Train the Trainer" sessions to educate administrators are conducted virtually or on-site. These sessions are core to ensuring that your personnel are capable of supporting your on-site team. Sessions can be "recorded" for subsequent review by personnel.
- Email Support: Administrators can submit questions no matter how routine to email@example.com. Responses will be answered promptly to ensure you are able to service your customers.
- Phone Support: Questions that require immediate attention can be directed to 877.345.3999 ext. 4. International customers can dial 00-1-877-345-3999 ext. 4.
- Online Help: Existing online help provides immediate and context sensitive help to assist you with your needs.
360Facility utilizes our own software to measure service level response and completion time to ensure your questions are answered promptly and accurately.