360Facility recognizes the importance of responsive customer service. Our support team consists of a committed and knowledgeable team of professionals available to answer your questions the first time. Each person is highly trained and comes with a wealth of industry experience.
360Facility utilizes our own software to measure service level response and completion time to ensure your questions are answered promptly and accurately.
360Facility imposes a three tiered approach to ensuring our customers have the maximum benefit of their 360Facility solution.
Detailed "Train the Trainer" sessions to educate administrators are conducted virtually or on-site. These sessions are core to ensuring that your personnel are capable of supporting your on-site team. Sessions can be "recorded" for subsequent review by personnel.
Our users have access to extensive online help that provides immediate and context sensitive help to assist you with your needs. Searchable knowledgebase... Webinar archive...
Email and Phone Support
Contact us by phone or email with questions no matter how routine. Our prompt answers to your questions will ensure you are able to service your customers.