The work management module communication between facility managers, owners, service providers, property managers, and tenants. The result is better communication, faster response time and greater customer satisfaction.

The module can manage billable/non-billable work activity, customer requests, the tracking and billing of labor and materials, and recurring management activities (inspections, customer management, etc.).

Work Management Fact Sheet

Feature	Benefit
Service Level Agreement Engine	Detailed tracking of SLA information Increase accountability and service performance.
Dashboard & Reporting Engine	Graphical display of actionable information.
Track Labor Costs, Material Costs and Comment History	Enter and track billable and non-billable work orders through the billing/accounting process. Since all the data is centralized and accessible, reports can be created to identify specific areas that require attention.
Wireless Access	Improve productivity Use a Cell Phone, PDA, Blackberry or Pager manage work from the field in real time.
Call Center	Manage one, a few, or thousands of locations with a single call center.
Notification Engine	Response time is lowered. Deliver Automatic Notifications Based on a Specific Request
Work Loading	Graphic interface to review, assign, and balance tasks among the maintenance team
Time Card	Capture labor records that are not directly associated to work orders
Project Management	Capture all the elements of a project in one place. Add / Move / Change Management