Frequently Asked Questions
Create an online repository of FAQs that can be used in every support activity and by all users.

Create, Store and Distribute Procedures
Create an online repository of best practices that can be used in every maintenance and support activity. Procedures can be attached to requests and tasks to enforce best practices.

Search on Prior Requests/Resolutionn
Search the system for past requests from the same user, location, status, asset, asset class, type of work, failure code, date requested or region.

Create a Knowledge Base of Best Practice Work Orders for Reference
Identify certain work orders as Best of Breed and allow the entire team access to those work orders regardless of security. Search for best practice work orders by user, location, status, asset, asset class, type of work, failure code, date requested or region.