Managed planned work orders, reactive work orders, customer requests, and service level agreements. Improve visibility into the performance of your people, contractors, and facilities with real-time monitoring. Fewer phone calls to be answered, more actionable information, and less time spent finding the answer.

The module can manage billable/non-billable work activity, customer requests, the tracking and billing of labor and materials, and recurring management activities (recurring tasks, system maintenance, etc.).

Work Management Fact Sheet

Feature	Benefit
Service Level Agreement Engine	Increase accountability and service performance. Detailed tracking of SLA information.
Dashboard & Reporting Engine	Graphical display of actionable information.
Track Labor Costs, Material Costs and Comment History	Enter and track billable and non-billable work orders through the billing/accounting process. Since all the data is centralized and accessible, reports can be created to identify specific areas that require attention.
Wireless Access	Improve productivity Use a cell phone, PDA, Blackberry or pager to manage work from the field in real time.
Call Center	Manage one, a few, or thousands of locations with a single call center.
Notification Engine	Response time is lowered. Deliver automatic notifications based on a specific request
Work Loading	Graphic interface to review, assign, and balance tasks among the maintenance team
Time Card	Capture labor records that are not directly associated to work orders
Project Management	Capture all the elements of a project in one place.